Privacy Policy Overview

Welcome to TrueSanity, where your privacy and security are our utmost priorities. This Privacy Policy outlines how TrueSanity, LLC ("TrueSanity", "we", "our", or "us") collects, uses, and protects your personal information. We're committed to transparency, ensuring you understand why and how we collect your data, and empowering you with choices regarding your information.

Applicability: This Privacy Policy governs the collection of your information across all TrueSanity platforms, including our website, stores, and any interaction channels such as email, phone, live chat, SMS, social media, or postal mail. By accessing our Services, you agree to the terms outlined in this Privacy Policy and our Terms and Conditions. If you do not consent, please refrain from using our Services.

Understanding Personal Information: For clarity, "Personal Information" refers to any data that can directly or indirectly identify you. This includes but is not limited to your name, contact details, demographic information, payment information, and browsing behavior.

Information Collection:

1. Information You Provide: We collect Personal Information directly from you when you interact with our Services, such as when you create an account, make a purchase, participate in promotions, contact customer support, or apply for a job. This includes details like your contact information, credentials, demographic data, payment details, and employment history.

2. Information Collected Automatically: TrueSanity automatically gathers data about your device and interactions with our Services. This includes information about the features you use, pages visited, products purchased, and device identifiers like IP address and location data.

3. Information from Other Sources: We may also obtain information about you from third-party sources, such as marketing companies, social networks, financing providers, and publicly available databases.

Use of Cookies and Online Technologies: TrueSanity utilizes cookies, web beacons, and other similar technologies to enhance your browsing experience and analyze website usage. These technologies help us understand user behavior, personalize content, and deliver targeted advertisements. You have the option to manage your cookie preferences and control the information collected through these technologies.

Your Rights and Choices: We respect your right to control your Personal Information. You can exercise your rights to access, correct, or delete your data, as well as opt-out of certain data processing activities. Additionally, you have the option to disable cookies and manage your preferences regarding targeted advertising.

Updates and Contact Information: TrueSanity encourages you to review this Privacy Policy periodically for any updates. For California residents, Nevada residents, or European data subjects, additional disclosures are provided in dedicated sections. If you have any questions or concerns about our Privacy Policy, please don't hesitate to contact us using the information provided below.

Conclusion: Your privacy matters to us at TrueSanity. We're committed to safeguarding your information, ensuring transparency, and providing you with meaningful choices. Thank you for trusting us with your personal data as we strive to deliver exceptional experiences while respecting your privacy rights.

Use of Your Information

At TrueSanity, we collect and utilize Personal Information for various business and commercial purposes as outlined in this Privacy Policy. These purposes include:

1. Service Management: Managing our Services, including account registration, transactions, and interactions with you.

2. Service Delivery: Providing services requested by you, such as processing orders, responding to inquiries, and assisting with scheduling appointments.

3. Communication: Sending you technical updates, security alerts, policy changes, and administrative messages to enhance your experience with TrueSanity.

4. Data Analysis: Monitoring and analyzing trends, usage patterns, and activities related to our Services to improve user experience and offerings.

5. Promotions and Marketing: Conducting surveys, research, and promotions to understand user demographics, interests, and behaviors. Additionally, improving marketing efforts and delivering personalized advertisements and communications.

6. Prize Fulfillment: Verifying eligibility and delivering prizes for promotions you have participated in.

7. Legal Compliance and Protection: Ensuring compliance with applicable laws, regulations, and legal processes. Taking action to prevent illegal activities, including fraud, and protecting the rights, safety, and property of TrueSanity, our users, and others.

8. Employment Consideration: Reviewing and evaluating job applications and responding to inquiries about employment opportunities.

9. Other Business Purposes: Fulfilling any other disclosed business or commercial purposes with your consent.

We may use aggregated or de-identified information for various purposes without obligation, except as prohibited by law. For details on your rights and choices regarding the use of your Personal Information, please refer to the "Your Rights and Choices" section below.

Sharing of Your Information

At TrueSanity, we may share your Personal Information with various entities for the purposes described in this Privacy Policy, including:

1. Service Providers: Sharing information with agents, contractors, and service providers to perform tasks on our behalf, ensuring they only use your information for specified purposes.

2. Affiliates: Sharing information with related entities, including parent and sister companies, for business purposes such as customer support and marketing.

3. Business Partners: Sharing information with business partners for co-branded services, product distribution, and joint marketing activities.

4. Special Events: Sharing information with organizations participating in special events or promotions, subject to your consent.

5. Feedback and Testimonials: Posting and sharing feedback, testimonials, and user-provided content on our Services, with partners, or in marketing materials, with your consent.

6. Facilitating Requests: Sharing information with third parties to facilitate your requests, such as sharing information with social networks about your activities on our Services.

7. Vendors and Third Parties: Sharing information with vendors and other third parties for business purposes, including shipping, data analysis, advertising, and technology services.

8. Business Transfer: Disclosing information in connection with any investment, merger, sale of assets, or acquisition involving TrueSanity.

9. Security and Compliance: Sharing information to comply with legal obligations, investigate fraud, and protect the rights and safety of TrueSanity and others.

10. Consent: Sharing information for any other disclosed business or commercial purposes with your consent.

We may also share aggregated or de-identified information for various purposes as permitted by law. For information on your rights and choices regarding information sharing, please refer to the "Your Rights and Choices" section below.

Children

TrueSanity's Services are not intended for individuals under the age of 13, and we do not knowingly collect Personal Information from children under 13. If you believe we have collected such information inappropriately, please contact us to resolve the issue.

Other Parties

1. Other Party Websites and Services: TrueSanity may provide links to websites and services operated by other parties, which are not covered by this Privacy Policy. We encourage you to review the privacy policies of these external sites and services.

2. Social Features: We may offer Social Features allowing you to connect our Services with other websites or services. Please review the privacy policies and terms of use associated with these Social Features.

Analytics and Interest-Based Advertising: Our Services may contain Online Technologies operated by third parties for analytics and advertising purposes. You can learn more about your options regarding analytics and interest-based advertising in the "Your Rights and Choices" section below.

Your Rights and Choices

1. Review and Update Account Information: You can access, update, or remove certain account information voluntarily submitted to us through your account settings or by contacting us.

2. Online Technology Choices: You can manage your preferences regarding cookies and pixels by adjusting your browser settings. However, disabling certain technologies may impact the functionality of our Services.

3. Analytics and Interest-Based Advertising: You have the option to opt-out of certain analytics and advertising activities by following the instructions provided in this Privacy Policy.

4. Communications: You can opt-out of receiving promotional communications from TrueSanity by following the unsubscribe instructions in our emails or contacting us. Please note that opting out of promotional communications does not affect non-promotional communications related to your account or orders.

Data Security and Retention

TrueSanity employs reasonable administrative, physical, and technical security measures to protect your information. However, we cannot guarantee complete security due to the inherent risks of transmitting data over the Internet.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal requirements.

International Transfer

Your information may be transferred, stored, and processed in the United States or other countries where TrueSanity operates.

Contact Us

If you have any inquiries regarding this Privacy Policy or our handling of Personal Information, feel free to reach out to us:

• Email: info@truesanity.com
• Mail: TrueSanity,  New York, NY 10036, USA
• For EU-specific inquiries: info@truesanity.com

For those with disabilities who require this Privacy Policy in an alternative format, please contact us at 866-697-6548 or via email at info@truesanity.com.

Additional Disclosures for California Residents

These additional disclosures apply solely to residents of California. The California Privacy Rights Act (“CPRA”) affords additional rights concerning awareness, deletion, and opt-out, and mandates that businesses gathering or sharing personal data provide notifications and avenues for exercising these rights.

California Notice of Collection

In the past 12 months, we may have gathered Personal Information within the following categories identified in the CPRA:

• Identifiers, like name, email address, phone number, IP address, and account ID.
• Customer records, such as billing and shipping address, and payment details.
• Demographics, including age or gender.
• Commercial information, such as purchase history.
• Internet activity, such as interactions with our Services.
• Audio or visual data, like photos or videos shared with us.
• Geolocation data.
• Employment and education data, like information provided during job applications.
• Inferences, such as preferences and interests.

For more details, including data sources, refer to the “Information We Collect” section of our Privacy Policy. We utilize and collaborate with various entities for operational purposes and Service management. See the “Sharing of Information” section for specifics on disclosed or shared information.

Right to Know, Correct, and Delete

California residents possess the following rights:

• Knowing the categories of Personal Information collected about them.
• Identifying sources of collected Personal Information.
• Discovering categories of Personal Information disclosed, sold, or shared and the associated third parties.
• Understanding the business or commercial purposes behind Personal Information collection, sale, or sharing.
• Requesting specific pieces of Personal Information collected.

You may request deletion or correction of your Personal Information by providing necessary verification and details. We may retain and process data per applicable laws. We will notify you if exceptions apply.

Right to Non-Discrimination and Opt-Out

You have the right to opt out of Personal Information “sale” or “sharing.” Visit our website’s “Do Not Share My Personal Information (California residents)” section to exercise this right.

California “Shine the Light” Law

In addition to the above, California customers can request details about how we share Personal Information per the “Shine the Light” law. Email us at info@truesanity.com with “California Shine the Light Privacy Request” in the subject line, along with your name, address, and ZIP code.

California Minor Postings Removal

California users under 18 who posted content on our Services can request its removal by emailing info@truesanity.com. Provide details on the posted content's location, and we'll make reasonable efforts to remove it.

Additional Disclosures for Nevada Residents

Nevada residents may submit requests about Personal Information sale avoidance via info@truesanity.com, in accordance with NRS 603A.340.

Additional Disclosures for Data Subjects in Europe

This information supplements our Privacy Policy for individuals in Europe.

Lawful Basis

Data processing under European law requires a lawful basis, such as consent, contract performance, legal obligations, or legitimate interests. This may include communication, advertising, security, and recruitment purposes.

Data Subject Rights

European individuals have rights to access, rectify, erase, and restrict Personal Information processing. They can object to processing for marketing or incompatible purposes and withdraw consent for processing based on consent.

For any concerns regarding data protection compliance, European residents may lodge a complaint with a European supervisory authority.