Enjoy Free FedEx Shipping and Hassle-Free Returns

At TrueSanity, we believe in making your jewelry shopping experience as convenient and stress-free as possible. That's why we're thrilled to offer complimentary FedEx shipping on every order within the US, Canada, UK, and Australia. Additionally, to ensure your complete satisfaction, we provide free return shipping for all orders originating from these regions.

Since many of our jewelry pieces are made to order with meticulous attention to detail, the time it takes from placing your order to receiving it may vary. Rest assured, all orders are shipped via FedEx and are scheduled to reach you on or before the expected delivery date indicated in your order confirmation. In some cases, orders may even arrive earlier than expected if they are ready. You'll receive a prompt email confirmation as soon as your order is dispatched, keeping you informed every step of the way.

At TrueSanity, we cherish the special moments shared with our customers, especially when it comes to surprises like engagements. If you require any special arrangements to maintain the element of surprise, such as Saturday delivery, specific delivery dates, or holding your package at a FedEx location, simply give us a call at 866-697-6548. Please note that Saturday delivery is available for eligible locations for a limited time with an additional fee of $30. All orders are meticulously presented in distinctive FSC certified packaging, reflecting our commitment to sustainability.

Valentine’s Day Shipping: Plan Ahead for Your Special Occasion

Planning for Valentine's Day? Here are the estimated order deadlines for delivery to the United States:

• Create Your Own Diamond or Gemstone Ring: All products can be delivered by Valentine’s Day if ordered by 2pm PT on January 30. For most products, the deadline extends to 2pm PT on February 5.

• Preset Gemstone Rings and Wedding Rings: All products can be delivered by Valentine’s Day if ordered by 2pm PT on January 24. For most products, the deadline extends to 2pm PT on January 31. Selected products may be available if ordered by 2pm PT on February 6. Please note that delivery dates for contoured wedding bands may vary based on receipt of the engagement ring.

• Fine Jewelry: All products can be delivered by Valentine’s Day if ordered by 9am PT on February 13.

• Create Your Own Diamond Earrings or Necklace: Most products can be delivered by Valentine’s Day if ordered by 12pm PT on February 2.

Shipping Policies: Your Satisfaction and Protection Guaranteed

To safeguard your purchase, TrueSanity always:

• Insures and registers all items for their full value.
• Requires that all deliveries are made to physical business or home addresses only. We do not ship to P.O. box addresses.

For any inquiries regarding delivery dates or our shipping policies, please don't hesitate to reach out to us at 866-697-6548. Your satisfaction and peace of mind are our top priorities at TrueSanity.